Privacy Policy
This Privacy Policy describes how Golden Hour Studios ("we," "us," or "our") collects, uses, and shares personal information of users of our website, goldenhourstudios.com, and our services in San Francisco, California. This policy is effective as of January 1, 2025.
Information We Collect
We collect several types of information from and about users, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information when you book a studio.
- Account Information: When you create an account, we collect your username, password, and profile information, such as your interests and preferences related to photography.
- Booking Information: We collect details about your studio bookings, including the studio location, dates, times, and any specific requirements you may have.
- Usage Data: We collect information about how you use our website and services, such as the pages you visit, the searches you conduct, and the links you click. This includes IP addresses, browser type, operating system, and referring URLs.
- Communications: We collect information when you communicate with us, such as through email, phone, or online forms. This includes customer support inquiries, feedback, and any other communications you initiate.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our website. You can manage your cookie preferences through your browser settings, as described in our Cookies Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: We use your information to operate our website, provide studio booking services, process payments, and fulfill your requests. We also use it to improve our services, personalize your experience, and develop new features.
- Communication: We use your information to communicate with you about your bookings, respond to your inquiries, provide customer support, and send you updates and promotional materials. You can opt-out of receiving marketing communications at any time.
- Analytics: We use your information to analyze website usage, track trends, and measure the effectiveness of our marketing campaigns. This helps us understand how users interact with our services and identify areas for improvement.
- Security: We use your information to protect our website and services from fraud, unauthorized access, and other security threats. This includes monitoring activity, detecting suspicious behavior, and enforcing our Terms and Conditions.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to subpoenas, court orders, and other legal requests.
Sharing Your Information
We may share your information with the following categories of recipients:
- Studio Partners: We share your booking information with the studio partners whose spaces you reserve through our platform. This is necessary to facilitate your booking and ensure a smooth experience.
- Service Providers: We share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, email marketing, data analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if we believe it is necessary to comply with a legal obligation, protect our rights, or investigate potential violations of our policies.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use industry-standard encryption technologies to protect sensitive information, such as payment details, during transmission and storage.
- Access Controls: We restrict access to your personal information to authorized employees and service providers who need it to perform their duties.
- Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
- Employee Training: We train our employees on data security best practices and ensure they are aware of their responsibilities to protect your information.
Despite these measures, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Golden Hour Studios
Privacy Department
555 California Street, Suite 100
San Francisco, CA 94104
Email: [email protected]
Phone: (415) 555-0100
We are committed to protecting your privacy and will do our best to address your concerns.
This Privacy Policy is governed by the laws of the State of California. Any disputes arising out of or relating to this Privacy Policy will be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco, California.
This Privacy Policy was prepared by Isabella Garcia, Chief Privacy Officer, Golden Hour Studios.